Refund policy

RETURNS AND REFUNDS

Every Keepwell piece is made to order with one person's photograph set inside the stone. That makes it unsellable to anyone else, so we cannot accept returns or exchanges because of a change of mind.

What we cover, without argument:

1. If we set the wrong photograph, we remake your piece free of charge. You do not need to return the original.

2. If your piece arrives damaged or faulty, we remake it free of charge or refund you in full, whichever you prefer.

3. If your order never arrives, we remake it free of charge or refund you in full.

To claim any of the above, email support@keepwelljewelry.com within 30 days of delivery with your order number and, where relevant, a photograph of the item you received. We aim to reply within one working day.

You approve your photograph before we make anything. If you add it when you order, you confirm it at that point. If you would rather order first and send it to us afterwards, we email you for it and you approve it before production starts. Either way we keep a record of what you approved and check every piece against it before it ships. That step exists to protect you.

Orders can be cancelled or changed free of charge until production begins, which is usually within one working day of ordering. Email us as soon as possible.

This policy does not affect your statutory rights.

Keepwell is a brand of Omamisabaniscales LLC, 30 N Gould St, Sheridan, WY 82801, United States.